tag:status.heylogin.com,2005:/history heylogin Status - Incident history 2026-10-08T11:11:55.252+00:00 heylogin tag:status.heylogin.com,2005:Incident/cmuzfsedk02ne1nmypcqjqipa 2026-10-08T11:11:55.252+00:00 2026-10-08T13:48:42.819+00:00 Partial Outage Type: Incident

Duration: 2 hours and 37 minutes

Affected Components: heylogin.app, Backend System

Oct 8, 13:48:42 GMT+0
Resolved - This incident has been resolved. An unexpected database access pattern caused stalled database access across organizations. The cause was identified as an engineering problem on our side. The relevant code has been fixed to address the immediate issue, and all systems are operational again..

Oct 8, 12:41:07 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 8, 12:03:32 GMT+0
Identified - We identified an issue and service should be restored for most users. We are now working on a full remediation..

Oct 8, 11:29:22 GMT+0
Identified - We identified the issue, systems should be operational again in a few minutes..

Oct 8, 11:11:55 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.heylogin.com,2005:Incident/cmpfhgb0v00wsp991cy13hizk 2026-05-21T12:20:00.000+00:00 2026-05-21T13:04:03.831+00:00 Webapp does not work in Firefox ESR Type: Incident

Duration: 44 minutes

Affected Components: heylogin.app

May 21, 13:04:03 GMT+0
Resolved - This incident has been resolved..

May 21, 12:35:00 GMT+0
Identified - The problem has been identified as a use of APIs not yet available in Firefox 140 (ESR)..

May 21, 12:20:00 GMT+0
Investigating - We are currently investigating this incident. Only Firefox 140 (ESR) is affected..

]]> tag:status.heylogin.com,2005:Maintenance/cmp2g1se008f9ptuhrsli604e 2026-05-17T09:00:00.000+00:00 2026-05-17T10:24:02.435+00:00 Planned maintenance Type: Maintenance

Duration: 1 hour and 24 minutes

Affected Components: heylogin.app, Backend System

May 17, 10:24:02 GMT+0
Completed - Maintenance has completed successfully..

May 17, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

May 17, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. During this time the service may not be reachable..

]]> tag:status.heylogin.com,2005:Incident/cmkfcodax08xq129dapo1p4uk 2026-01-15T10:00:00.000+00:00 2026-01-15T17:16:09.756+00:00 Entra ID Integration Connectivity Issue Type: Incident

Duration: 7 hours and 16 minutes

Affected Components: Backend System

Jan 15, 17:16:09 GMT+0
Resolved - This incident has been resolved..

Jan 15, 11:36:34 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 15, 11:33:00 GMT+0
Identified - A follow-up problem has surfaced that requires manual intervention. For safety we accept a brief downtime while applying a fix..

Jan 15, 10:45:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 15, 10:15:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 15, 10:00:00 GMT+0
Investigating - There is a problem with our Entra ID integration. We are currently investigating this incident..

]]> tag:status.heylogin.com,2005:Incident/cmf3ywyx4009ah0m6z6xmvdch 2025-09-03T12:15:00.000+00:00 2025-09-03T13:03:21.255+00:00 Degraded Performance Type: Incident

Duration: 48 minutes

Affected Components: Backend System

Sep 3, 13:03:21 GMT+0
Resolved - This incident has been resolved..

Sep 3, 12:15:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.heylogin.com,2005:Maintenance/cm720rz660039o0ivbjp90v3f 2025-02-16T12:00:00.000+00:00 2025-02-16T12:22:20.523+00:00 Scheduled maintenance Type: Maintenance

Duration: 22 minutes

Affected Components: heylogin.app, Backend System, FCM Messaging Reachability

Feb 16, 12:22:20 GMT+0
Completed - Maintenance has completed successfully..

Feb 16, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 16, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. [heylogin.app](http://heylogin.app) may not be reachable during the maintenance..

]]> tag:status.heylogin.com,2005:Incident/cm21tnkvf00034a1kzsltg9ti 2024-10-04T12:02:00.000+00:00 2024-10-09T13:41:20.582+00:00 Degraded Performance for IPv6 routes Type: Incident

Duration: 5 days, 1 hour and 39 minutes

Affected Components: Backend System

Oct 9, 13:41:20 GMT+0
Resolved - This incident has been resolved..

Oct 9, 12:13:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 9, 10:00:00 GMT+0
Identified - We were able to identify an issue with in our app network stack, which did not properly fall back to IPv4 if the connected network's IPv6 routes were broken..

Oct 4, 12:02:00 GMT+0
Investigating - We are currently investigating an incident where some customers are experiencing connection issues with IPv6..

]]> tag:status.heylogin.com,2005:Incident/cm0xfoodc0001lbmdi2b35439 2024-09-11T04:05:00.000+00:00 2024-09-11T07:50:54.381+00:00 Chrome extension disruption Type: Incident

Duration: 3 hours and 46 minutes

Affected Components: heylogin.app

Sep 11, 07:50:54 GMT+0
Resolved - This incident has been resolved..

Sep 11, 05:40:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 11, 04:05:00 GMT+0
Investigating - A faulty update to our chrome extension causes the extension not to load correctly in some cases. This also affects other browsers which install from the chrome web store (edge, opera) .

]]> tag:status.heylogin.com,2005:Incident/clxbcf1fi28359buoluacsto15 2024-06-12T02:00:00.000+00:00 2024-06-15T04:00:00.000+00:00 heylogin Outage Type: Incident

Duration: 3 days and 2 hours

Affected Components: Backend System

Jun 15, 04:00:00 GMT+0
Resolved - This incident has been resolved..

Jun 12, 04:00:00 GMT+0
Monitoring - The immediate issue has been resolved. We are actively monitoring the result for the next 48 hours to ensure continued stability of the service..

Jun 12, 02:40:00 GMT+0
Identified - The issue has been identified, we are working on a fix..

Jun 12, 02:00:00 GMT+0
Investigating - A disruption impacts some of our users, likely related to yesterday's incident. We are investigating the issue..

]]> tag:status.heylogin.com,2005:Incident/clx9wef2b185766bvmva75dhos4 2024-06-11T03:50:00.000+00:00 2024-06-11T04:46:11.983+00:00 heylogin Outage Type: Incident

Duration: 56 minutes

Affected Components: heylogin.app, Backend System

Jun 11, 04:46:11 GMT+0
Resolved - This incident has been resolved..

Jun 11, 04:25:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 11, 03:50:00 GMT+0
Investigating - We are investigating a disruption of the heylogin service that affects some of our customers..

]]> tag:status.heylogin.com,2005:Maintenance/clx4i11t268957ban41l0doqou 2024-06-09T12:00:00.000+00:00 2024-06-09T12:18:49.955+00:00 Scheduled maintenance Type: Maintenance

Duration: 19 minutes

Affected Components: heylogin.app, Backend System, FCM Messaging Reachability

Jun 9, 12:18:49 GMT+0
Completed - Maintenance has completed successfully..

Jun 9, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 9, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.heylogin.com,2005:Incident/clujwaljt197544bflg3ui25g0a 2024-04-03T13:00:00.000+00:00 2024-04-03T15:26:17.402+00:00 Partial Outage Type: Incident

Duration: 2 hours and 26 minutes

Affected Components: heylogin.app

Apr 3, 15:26:17 GMT+0
Resolved - This incident has been resolved..

Apr 3, 15:01:28 GMT+0
Monitoring - We have a released a fixed version of the extension. Chrome auto updates should happen in the next one to two hours..

Apr 3, 13:29:00 GMT+0
Identified - We identified the problem and are working on a fix. As a work around you can still access your logins from the [heylogin.app](http://heylogin.app) web app..

Apr 3, 13:00:00 GMT+0
Investigating - We are currently investigating problems with the Chrome extension not being able to log into websites..

]]> tag:status.heylogin.com,2005:Maintenance/clpif8l187161beof42772z6h 2023-12-01T15:00:00.000+00:00 2023-12-01T16:00:00.000+00:00 Scheduled maintenance Type: Maintenance

Duration: 1 hour

Affected Components: heylogin.app, Backend System, FCM Messaging Reachability

Dec 1, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 1, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 1, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.heylogin.com,2005:Maintenance/cljyibrjb89517allrjik5oyxf 2023-07-15T12:00:00.000+00:00 2023-07-15T12:21:05.965+00:00 Major system software upgrade Type: Maintenance

Duration: 21 minutes

Affected Components: heylogin.app, Backend System

Jul 15, 12:21:05 GMT+0
Completed - Maintenance has completed successfully. All systems operational..

Jul 15, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 15, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance for software updates..

]]> tag:status.heylogin.com,2005:Incident/clk3xlygi186044bboaru2hd2iv 2023-05-22T03:56:00.000+00:00 2023-05-22T05:18:00.000+00:00 heylogin Outage Type: Incident

Duration: 3 days and 10 hours

Affected Components: Backend System

May 22, 05:18:00 GMT+0
Resolved - The service disruption has been resolved..

May 22, 04:18:00 GMT+0
Monitoring - We have resolved the heylogin service disruption and continue to monitor the situation..

May 22, 04:02:00 GMT+0
Identified - We are currently resolving the service disruption..

May 22, 03:56:00 GMT+0
Investigating - We are investigating a disruption of the heylogin service..

]]> tag:status.heylogin.com,2005:Incident/clk3xdc89178975bboak1wa5z9w 2023-04-04T11:22:00.000+00:00 2023-04-04T13:20:00.000+00:00 FCM Partial Outage Type: Incident

Duration: 1 hour and 58 minutes

Affected Components: FCM Messaging Reachability

Apr 4, 13:20:00 GMT+0
Resolved - Monitoring shows that Swipe to Unlock response times are back to an acceptable level..

Apr 4, 12:13:00 GMT+0
Monitoring - FCM acknowledges the incident here: https://status.firebase.google.com/incidents/9ZPv9faHLen8bzLVSaft.

Apr 4, 11:22:00 GMT+0
Investigating - We noticed a rise in FCM errors. Unlock request notifications are not send out. Swipe to Unlock still works when the mobile app is open when the unlock is requested..

]]> tag:status.heylogin.com,2005:Incident/clk3xahz5176997bboae7hf5xaf 2023-02-25T12:48:00.000+00:00 2023-02-25T13:03:00.000+00:00 heylogin Migration Type: Incident

Duration: 15 minutes

Affected Components: heylogin.app, Backend System

Feb 25, 13:03:00 GMT+0
Resolved - We updated the heylogin database system to a new version..

Feb 25, 12:48:00 GMT+0
Investigating - We are updating the heylogin database system to a new version..

]]> tag:status.heylogin.com,2005:Incident/clk3x8s1t178005bioaeqw90j82 2021-04-19T06:52:00.000+00:00 2021-04-19T09:00:00.000+00:00 heylogin Outage Type: Incident

Duration: 2 hours and 8 minutes

Affected Components: heylogin.app, Backend System

Apr 19, 09:00:00 GMT+0
Resolved - The service disruption has been resolved..

Apr 19, 08:12:00 GMT+0
Monitoring - Move to another provider has been completed, heylogin is available again. We are continuing to monitor the situation..

Apr 19, 07:20:00 GMT+0
Identified - There has been a service disruption at our hosting provider. We have started an emergency move to another provider.

Apr 19, 06:52:00 GMT+0
Investigating - We are investigating a disruption of the heylogin service..

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