heylogin - Partial Outage – Incident details

All systems operational

Partial Outage

Resolved
Partial outage 50 %
Started 5 days agoLasted 2 hours 36 minutes

Affected

heylogin.app

Partial outage from 11:11 AM to 1:48 PM

Backend System

Partial outage from 11:11 AM to 1:48 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    An unexpected database access pattern caused stalled database access across organizations. The cause was identified as an engineering problem on our side. The relevant code has been fixed to address the immediate issue, and all systems are operational again.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update

    We identified an issue and service should be restored for most users. We are now working on a full remediation.

  • Identified
    UTC
    Identified

    We identified the issue, systems should be operational again in a few minutes.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.